A N U G O L D

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Refund Policy

At Annapurna Herbal Products, we strive to ensure complete customer satisfaction. Our Refund Policy outlines the conditions under which refunds or replacements may be issued.

Eligibility for Refunds or Replacements

Refunds or replacements are applicable only in cases where products are damaged, defective, expired, or incorrect at the time of delivery. Requests must be raised within 48 hours of receiving the order.

Required Documentation

Customers must provide clear photographs or videos as proof of the issue along with the original invoice. Products must remain unused, unopened, and in original packaging.

Refund Process

Once the request is reviewed and approved, a replacement or refund will be initiated. Refunds will be processed to the original mode of payment within 7 to 10 business days.

Shipping Charges

Shipping charges, if applicable, are non-refundable unless the error occurred from our side.

Promotional Offers

Products purchased during promotional offers or discounts are eligible only for replacement, not refunds.

Policy Enforcement

We reserve the right to decline refund requests that do not meet the policy criteria or appear to be fraudulent.